FREQUENTLY ASKED QUESTIONS

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Although we welcome all ages. We are geared towards children under 8 yo. Toddler area is designed for children 3yo and under.

Safety is our top priority, and grip socks are required to ensure compliance with our safety guidelines. All trampoline park and indoor playground grip socks are permitted. However, NOT all home or store-bought grip socks are allowed—they must meet our safety standards.

Grippy Sock Requirements: 

1. Grips must extend from heel to toe  and must cover entire bottom of both socks.
2. Each individual grip or rubber tack must be at least 1 cm in size.
3. Grips must be intact and functional—they should not be faded, damaged, or worn down.

Yes. We understand that you may have to assist or accompany your child in the obstacle course play areas. The structure is designed to sustain multiple people/adults. We just post rules and regulations to limit these play areas to children if possible.

Hypochlorous acid (HOCl) is a safe, non-toxic disinfectant that kills bacteria, viruses, and fungi, ensuring a clean play environment. It's eco-friendly, gentle on skin, and breaks down into water, salt, and a touch of white vinegar. We use Windex for glass, a multisurface cleaner with bleach for mopping, and a Swiffer solution for touch-ups, especially in party rooms. For tougher stains, we use a magic eraser in play areas.

Everyday, we vacuum the ball pit to remove hair, debris, and pick up any misplaced objects. We then use a powerful mister to thoroughly disinfect with hypochlorous acid (HOCl). Every 3 months, or when needed we deep clean the balls with our special ball washing machine, which vacuums, UV, scrubs, soaks, and dries them. Once the ball pit is cleared, we vacuum and wipe down the inner walls and play floor before returning the balls to the pit.

We are strictly a walk-in open play indoor playground where we welcome only  first come first serve guests to ensure equal fairness to those that arrived first incase of over capacity. Gift cards are available for online purchase.

We understand that your little ones may need a snack, so while we won’t strictly enforce a no-food policy, we kindly ask that all eating and drinking be kept off the play floor and eaten in our front lobby if possible. Bottled water is allowed. Other drinks are allowed if contained in a thermos such as Yeti, Stanley, Hydroflasks, etc. with a non-spill lid. 

We are temporarily holding off on memberships and passes at this time until we can determine the best way to integrate them with our current operations and systems. However, we have a loyalty program in place to earn rewards!

RE-ENTRY IS NOT ALLOWED. However, we provide hand stamps for two or more accompanying parents/guardians, allowing one to temporarily leave and return as proof of entry, so as long as at least one parent/guardian remains in the facility to supervise your child(ren).

We recommend that children wear comfortable clothing. Avoid any sharp hair clips, jewelry/objects before entering play facility. Shoes are NOT allowed upon entry to all guests including adults and children. Adults/Guardians must wear regular socks. Children/Minors 1 years old or older MUST wear grip socks. Other grip socks from other parks are allowed!  Forgot socks? No worries... we sell them for $3 a pair for children and adults!

Waivers are to be signed once every 12 months. Each new adult/guardian accompanying a child/children for the first time or new/added child/children at JJ's will have to sign a new waiver. Upon renewals, renewing your waiver is an easy process, as all your information is saved and generated when prompted and can be resubmitted. Food Waivers are required for every reservation placed upon check out.

Party room reservations are 2 hours. You may come up to 30 minutes prior to your reserved time to set up.  A utililty push cart caddy is available to help transport decorations, cake, or other items from your car to the private room—feel free to ask a JJ’s staff member!

Certainly! The private room time slots are reserved exclusively for each party, ensuring that the next group can enjoy their celebration without delay.

Private party rentals and hour extensions require significantly more coordination and resources than our standard offers. We need to secure additional staffing, manage logistics, and communicate across all our platforms to inform the public that we’ll be closing early for your event. We also make special accommodations to close early, which includes dedicating an hour to reset and thoroughly clean the playground, and set up for your party. All of this ensures your experience is smooth, safe, and memorable — and that takes extra care and effort.

Unfortunately we do not. Our mini fridge is for staff only. 

We proudly support a local weymouth restaurant from GIO's PIZZERIA!